i:Que Connect Support

Welcome to the support page for i:Que Connect — your productivity companion for email integration with i:Que.

📥Installation Guide

System Requirements:

• Microsoft Outlook 2016 or later
• Windows 10 or later
• Active Microsoft 365 subscription

Steps to Install:

1. Open Outlook and go to Home > More Apps > Add apps.
2. Search for i:Que in the Office Add-ins store.
3. Click Add to install the add-in.
4. Restart Outlook to activate the add-in.

🚀Getting Started

Once installed:

• Access i:Que from the Outlook ribbon.
• Sign in using your i:Que user account information.

Key Features:

• Smart Search – Search for i:Que records and add notes to them.
• Member View – View a members details including Cases and Benefits to which notes can also be added.
• Quick Note Suggestions – Notes will be suggested based on recipients and email conversations. These notes can be added with a single click.
• Existing Notes – Stay on top of which notes have already been added.

❓Frequently Asked Questions

Q: Is my data secure?

A: Absolutely. i:Que complies with Microsoft’s security standards and GDPR.

Q: Why can't I add a note to an encrypted email?

A: Encrypted emails are not supported at this time.

Q: Why can't I add a note while sending an email?

A: Adding a note while sending an email is not supported. Notes can be added after the email has been sent via the Sent Items folder.

Q: What is an incomplete note?

A: An incomplete note occurs when adding the note to i:Que is interrupted. This can be caused by the Task Pane being closed while still saving or loss of internet connection, etc. Resolving an incomplete note will attempt to add the note again.

🧩Troubleshooting

Issue: Add-in is not showing.

Solution:

• Double check that the Add-in is installed.
• Close and reopen all instances of Outlook.
• Make sure the currently selected item is an email to which notes could be added.
• If the add-in is still not showing, please contact support.

Issue: Unable to log in despite providing valid i:Que credentials.

Solution: Contact your i:Que administrator to make sure you are authorized to use this Add-in.

📞Contact Support